Can't log in, tooltip says null

Subscribe to Can't log in, tooltip says null 5 post(s), 2 voice(s)

 
Avatar motmot 3 post(s)

I’ve got JBW 1.0.1 installed, but it won’t log in. When I mouse over the “Not logged in…” message, the tooltip that appears just says “null”. How can I solve this problem? I’ve checked username/password and tried restarting it.

 
Avatar motmot 3 post(s)

Okay, still got this problem. JBidWatcher still shows my status as “Not logged in…”, but it will retrieve my selling items. When I click on “Get my Ebay items” the status bar shows “Synchronizing with My Ebay” but this only appears for a moment before going back to “Done synchronizing with My Ebay” and no items are added to the “current” pane. I reinstalled JBidWatcher, but the problem persists.

 
Avatar Morgan Schweers Administrator 1,204 post(s)

Greetings,

If you try to log in on eBay, through normal means, is there a ‘captcha’, or a series of letters and/or numbers against a complex background for you to enter?

There are a lot of things that can cause you to be not logged in…most of them put something in the tooltip, identifying what’s wrong, but I can’t be sure what it is without looking at your log files.

— Morgan Schweers, Cyber*FOX*!

 
Avatar motmot 3 post(s)

Thanks for the reply! My most recent error log is shown below:

Mon Jul 09 18:36:51 BST 2007: Couldn't sign in!
java.net.UnknownHostException: signin.ebay.com
	at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
	at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
	at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
	at java.lang.reflect.Constructor.newInstance(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection$6.run(Unknown Source)
	at java.security.AccessController.doPrivileged(Native Method)
	at sun.net.www.protocol.http.HttpURLConnection.getChainedException(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
	at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(Unknown Source)
	at Http.receivePage(Http.java:197)
	at ebayServer.getSignInCookie(ebayServer.java:1408)
	at ebayServer.getSignInCookie(ebayServer.java:1522)
	at ebayServer.getNecessaryCookie(ebayServer.java:1296)
	at ebayServer.messageAction(ebayServer.java:721)
	at PlainMessageQueue.run(PlainMessageQueue.java:70)
	at java.lang.Thread.run(Unknown Source)
Caused by: java.net.UnknownHostException: signin.ebay.com
	at java.net.PlainSocketImpl.connect(Unknown Source)
	at java.net.Socket.connect(Unknown Source)
	at sun.net.NetworkClient.doConnect(Unknown Source)
	at sun.net.www.http.HttpClient.openServer(Unknown Source)
	at sun.net.www.http.HttpClient.openServer(Unknown Source)
	at sun.net.www.protocol.https.HttpsClient.(Unknown Source)
	at sun.net.www.protocol.https.HttpsClient.New(Unknown Source)
	at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
	at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getHeaderFieldKey(Unknown Source)
	at sun.net.www.protocol.https.HttpsURLConnectionImpl.getHeaderFieldKey(Unknown Source)
	at CookieJar.getAllCookiesFromPage(CookieJar.java:195)
	at CookieJar.getAllCookiesFromPage(CookieJar.java:132)
	at ebayServer.getSignInCookie(ebayServer.java:1406)
	... 5 more
Mon Jul 09 18:36:51 BST 2007: Couldn't sign in!
java.net.UnknownHostException: signin.ebay.com
	at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
	at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
	at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
	at java.lang.reflect.Constructor.newInstance(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection$6.run(Unknown Source)
	at java.security.AccessController.doPrivileged(Native Method)
	at sun.net.www.protocol.http.HttpURLConnection.getChainedException(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
	at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(Unknown Source)
	at Http.receivePage(Http.java:197)
	at ebayServer.getSignInCookie(ebayServer.java:1408)
	at ebayServer.getSignInCookie(ebayServer.java:1522)
	at ebayServer.getNecessaryCookie(ebayServer.java:1296)
	at ebayServer.messageAction(ebayServer.java:721)
	at PlainMessageQueue.run(PlainMessageQueue.java:70)
	at java.lang.Thread.run(Unknown Source)
Caused by: java.net.UnknownHostException: signin.ebay.com
	at java.net.PlainSocketImpl.connect(Unknown Source)
	at java.net.Socket.connect(Unknown Source)
	at sun.net.NetworkClient.doConnect(Unknown Source)
	at sun.net.www.http.HttpClient.openServer(Unknown Source)
	at sun.net.www.http.HttpClient.openServer(Unknown Source)
	at sun.net.www.protocol.https.HttpsClient.(Unknown Source)
	at sun.net.www.protocol.https.HttpsClient.New(Unknown Source)
	at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
	at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getHeaderFieldKey(Unknown Source)
	at sun.net.www.protocol.https.HttpsURLConnectionImpl.getHeaderFieldKey(Unknown Source)
	at CookieJar.getAllCookiesFromPage(CookieJar.java:195)
	at CookieJar.getAllCookiesFromPage(CookieJar.java:132)
	at ebayServer.getSignInCookie(ebayServer.java:1406)
	... 5 more
Mon Jul 09 18:46:50 BST 2007: JHTML.loadPage: java.net.UnknownHostException: my.ebay.com
java.net.UnknownHostException: my.ebay.com
	at java.net.PlainSocketImpl.connect(Unknown Source)
	at java.net.Socket.connect(Unknown Source)
	at sun.net.NetworkClient.doConnect(Unknown Source)
	at sun.net.www.http.HttpClient.openServer(Unknown Source)
	at sun.net.www.http.HttpClient.openServer(Unknown Source)
	at sun.net.www.http.HttpClient.(Unknown Source)
	at sun.net.www.http.HttpClient.New(Unknown Source)
	at sun.net.www.http.HttpClient.New(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
	at Http.receivePage(Http.java:197)
	at JHTML.loadParseURL(JHTML.java:555)
	at JHTML.(JHTML.java:582)
	at ebayServer.getMyEbayItems(ebayServer.java:1730)
	at ebayServer.doMyEbaySynchronize(ebayServer.java:2550)
	at ebayServer.messageAction(ebayServer.java:695)
	at PlainMessageQueue.run(PlainMessageQueue.java:70)
	at java.lang.Thread.run(Unknown Source)
Mon Jul 09 18:46:50 BST 2007: JHTML.loadPage: java.net.UnknownHostException: my.ebay.com
java.net.UnknownHostException: my.ebay.com
	at java.net.PlainSocketImpl.connect(Unknown Source)
	at java.net.Socket.connect(Unknown Source)
	at sun.net.NetworkClient.doConnect(Unknown Source)
	at sun.net.www.http.HttpClient.openServer(Unknown Source)
	at sun.net.www.http.HttpClient.openServer(Unknown Source)
	at sun.net.www.http.HttpClient.(Unknown Source)
	at sun.net.www.http.HttpClient.New(Unknown Source)
	at sun.net.www.http.HttpClient.New(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
	at Http.receivePage(Http.java:197)
	at JHTML.loadParseURL(JHTML.java:555)
	at JHTML.(JHTML.java:582)
	at ebayServer.getMyEbayItems(ebayServer.java:1745)
	at ebayServer.doMyEbaySynchronize(ebayServer.java:2550)
	at ebayServer.messageAction(ebayServer.java:695)
	at PlainMessageQueue.run(PlainMessageQueue.java:70)
	at java.lang.Thread.run(Unknown Source)
Mon Jul 09 18:48:17 BST 2007: Error loading URL (http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=150138467506)
java.net.UnknownHostException: cgi.ebay.com
	at java.net.PlainSocketImpl.connect(Unknown Source)
	at java.net.Socket.connect(Unknown Source)
	at sun.net.NetworkClient.doConnect(Unknown Source)
	at sun.net.www.http.HttpClient.openServer(Unknown Source)
	at sun.net.www.http.HttpClient.openServer(Unknown Source)
	at sun.net.www.http.HttpClient.(Unknown Source)
	at sun.net.www.http.HttpClient.New(Unknown Source)
	at sun.net.www.http.HttpClient.New(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
	at Http.receivePage(Http.java:197)
	at AuctionServer.getAuction(AuctionServer.java:584)
	at AuctionServer.loadAuction(AuctionServer.java:626)
	at AuctionServer.reloadAuction(AuctionServer.java:690)
	at AuctionEntry.update(AuctionEntry.java:1214)
	at Auctions.doUpdate(Auctions.java:234)
	at Auctions.doNextUpdate(Auctions.java:262)
	at Auctions.check(Auctions.java:285)
	at AuctionsManager.checkAuctions(AuctionsManager.java:104)
	at AuctionsManager.check(AuctionsManager.java:130)
	at TimerHandler.run(TimerHandler.java:68)
Mon Jul 09 18:48:17 BST 2007: Mon Jul 09 18:48:17 BST 2007: 150138467506 (BELKIN Wireless G+ MIMO Modem Router) - Communications failure talking to the server. (1)
Mon Jul 09 18:48:17 BST 2007: Mon Jul 09 18:48:17 BST 2007: 150138467506 (BELKIN Wireless G+ MIMO Modem Router) - Failed to load from server! (1)
Mon Jul 09 18:48:18 BST 2007: Error loading URL (http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=110145615307)
java.net.UnknownHostException: cgi.ebay.com
	at java.net.PlainSocketImpl.connect(Unknown Source)
	at java.net.Socket.connect(Unknown Source)
	at sun.net.NetworkClient.doConnect(Unknown Source)
	at sun.net.www.http.HttpClient.openServer(Unknown Source)
	at sun.net.www.http.HttpClient.openServer(Unknown Source)
	at sun.net.www.http.HttpClient.(Unknown Source)
	at sun.net.www.http.HttpClient.New(Unknown Source)
	at sun.net.www.http.HttpClient.New(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
	at Http.receivePage(Http.java:197)
	at AuctionServer.getAuction(AuctionServer.java:584)
	at AuctionServer.loadAuction(AuctionServer.java:626)
	at AuctionServer.reloadAuction(AuctionServer.java:690)
	at AuctionEntry.update(AuctionEntry.java:1214)
	at Auctions.doUpdate(Auctions.java:234)
	at Auctions.doNextUpdate(Auctions.java:262)
	at Auctions.check(Auctions.java:285)
	at AuctionsManager.checkAuctions(AuctionsManager.java:104)
	at AuctionsManager.check(AuctionsManager.java:130)
	at TimerHandler.run(TimerHandler.java:68)
Mon Jul 09 18:48:18 BST 2007: Mon Jul 09 18:48:18 BST 2007: 110145615307 (Belkin ADSL2+ modem with Wireless G PLus MIMO Router) - Communications failure talking to the server. (1)
Mon Jul 09 18:48:18 BST 2007: Mon Jul 09 18:48:18 BST 2007: 110145615307 (Belkin ADSL2+ modem with Wireless G PLus MIMO Router) - Failed to load from server! (1)
Mon Jul 09 18:48:19 BST 2007: Error loading URL (http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=200125682094)
java.net.UnknownHostException: cgi.ebay.com
	at java.net.PlainSocketImpl.connect(Unknown Source)
	at java.net.Socket.connect(Unknown Source)
	at sun.net.NetworkClient.doConnect(Unknown Source)
	at sun.net.www.http.HttpClient.openServer(Unknown Source)
	at sun.net.www.http.HttpClient.openServer(Unknown Source)
	at sun.net.www.http.HttpClient.(Unknown Source)
	at sun.net.www.http.HttpClient.New(Unknown Source)
	at sun.net.www.http.HttpClient.New(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
	at Http.receivePage(Http.java:197)
	at AuctionServer.getAuction(AuctionServer.java:584)
	at AuctionServer.loadAuction(AuctionServer.java:626)
	at AuctionServer.reloadAuction(AuctionServer.java:690)
	at AuctionEntry.update(AuctionEntry.java:1214)
	at Auctions.doUpdate(Auctions.java:234)
	at Auctions.doNextUpdate(Auctions.java:262)
	at Auctions.check(Auctions.java:285)
	at AuctionsManager.checkAuctions(AuctionsManager.java:104)
	at AuctionsManager.check(AuctionsManager.java:130)
	at TimerHandler.run(TimerHandler.java:68)
Mon Jul 09 18:48:19 BST 2007: Mon Jul 09 18:48:19 BST 2007: 200125682094 (Belkin Wireless G+MIMO Router 802.11g Perfect Condition) - Communications failure talking to the server. (1)
Mon Jul 09 18:48:19 BST 2007: Mon Jul 09 18:48:19 BST 2007: 200125682094 (Belkin Wireless G+MIMO Router 802.11g Perfect Condition) - Failed to load from server! (1)
Mon Jul 09 18:48:20 BST 2007: Error loading URL (http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=270140329222)
java.net.UnknownHostException: cgi.ebay.com
	at java.net.PlainSocketImpl.connect(Unknown Source)
	at java.net.Socket.connect(Unknown Source)
	at sun.net.NetworkClient.doConnect(Unknown Source)
	at sun.net.www.http.HttpClient.openServer(Unknown Source)
	at sun.net.www.http.HttpClient.openServer(Unknown Source)
	at sun.net.www.http.HttpClient.(Unknown Source)
	at sun.net.www.http.HttpClient.New(Unknown Source)
	at sun.net.www.http.HttpClient.New(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
	at Http.receivePage(Http.java:197)
	at AuctionServer.getAuction(AuctionServer.java:584)
	at AuctionServer.loadAuction(AuctionServer.java:626)
	at AuctionServer.reloadAuction(AuctionServer.java:690)
	at AuctionEntry.update(AuctionEntry.java:1214)
	at Auctions.doUpdate(Auctions.java:234)
	at Auctions.doNextUpdate(Auctions.java:262)
	at Auctions.check(Auctions.java:285)
	at AuctionsManager.checkAuctions(AuctionsManager.java:104)
	at AuctionsManager.check(AuctionsManager.java:130)
	at TimerHandler.run(TimerHandler.java:68)
Mon Jul 09 18:48:20 BST 2007: Mon Jul 09 18:48:20 BST 2007: 270140329222 (&&171;2007&&187; OAKLEY SPLIT THREAD RX - RIMLESS FRAMES/GLASSES) - Communications failure talking to the server. (1)
Mon Jul 09 18:48:20 BST 2007: Mon Jul 09 18:48:20 BST 2007: 270140329222 (&&171;2007&&187; OAKLEY SPLIT THREAD RX - RIMLESS FRAMES/GLASSES) - Failed to load from server! (1)
Mon Jul 09 18:48:21 BST 2007: Error loading URL (http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=330143364234)
java.net.UnknownHostException: cgi.ebay.com
	at java.net.PlainSocketImpl.connect(Unknown Source)
	at java.net.Socket.connect(Unknown Source)
	at sun.net.NetworkClient.doConnect(Unknown Source)
	at sun.net.www.http.HttpClient.openServer(Unknown Source)
	at sun.net.www.http.HttpClient.openServer(Unknown Source)
	at sun.net.www.http.HttpClient.(Unknown Source)
	at sun.net.www.http.HttpClient.New(Unknown Source)
	at sun.net.www.http.HttpClient.New(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
	at Http.receivePage(Http.java:197)
	at AuctionServer.getAuction(AuctionServer.java:584)
	at AuctionServer.loadAuction(AuctionServer.java:626)
	at AuctionServer.reloadAuction(AuctionServer.java:690)
	at AuctionEntry.update(AuctionEntry.java:1214)
	at Auctions.doUpdate(Auctions.java:234)
	at Auctions.doNextUpdate(Auctions.java:262)
	at Auctions.check(Auctions.java:285)
	at AuctionsManager.checkAuctions(AuctionsManager.java:104)
	at AuctionsManager.check(AuctionsManager.java:130)
	at TimerHandler.run(TimerHandler.java:68)
Mon Jul 09 18:48:21 BST 2007: Mon Jul 09 18:48:21 BST 2007: 330143364234 (BELKIN WIRELESS G+MIMO MODEM ROUTER) - Communications failure talking to the server. (1)
Mon Jul 09 18:48:21 BST 2007: Mon Jul 09 18:48:21 BST 2007: 330143364234 (BELKIN WIRELESS G+MIMO MODEM ROUTER) - Failed to load from server! (1)
Mon Jul 09 18:48:22 BST 2007: Error loading URL (http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=270141666891)
java.net.UnknownHostException: cgi.ebay.com
	at java.net.PlainSocketImpl.connect(Unknown Source)
	at java.net.Socket.connect(Unknown Source)
	at sun.net.NetworkClient.doConnect(Unknown Source)
	at sun.net.www.http.HttpClient.openServer(Unknown Source)
	at sun.net.www.http.HttpClient.openServer(Unknown Source)
	at sun.net.www.http.HttpClient.(Unknown Source)
	at sun.net.www.http.HttpClient.New(Unknown Source)
	at sun.net.www.http.HttpClient.New(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
	at Http.receivePage(Http.java:197)
	at AuctionServer.getAuction(AuctionServer.java:584)
	at AuctionServer.loadAuction(AuctionServer.java:626)
	at AuctionServer.reloadAuction(AuctionServer.java:690)
	at AuctionEntry.update(AuctionEntry.java:1214)
	at Auctions.doUpdate(Auctions.java:234)
	at Auctions.doNextUpdate(Auctions.java:262)
	at Auctions.check(Auctions.java:285)
	at AuctionsManager.checkAuctions(AuctionsManager.java:104)
	at AuctionsManager.check(AuctionsManager.java:130)
	at TimerHandler.run(TimerHandler.java:68)
Mon Jul 09 18:48:22 BST 2007: Mon Jul 09 18:48:22 BST 2007: 270141666891 (MARGARET HOWELL Large Blue Stripe Shirt) - Communications failure talking to the server. (1)
Mon Jul 09 18:48:22 BST 2007: Mon Jul 09 18:48:22 BST 2007: 270141666891 (MARGARET HOWELL Large Blue Stripe Shirt) - Failed to load from server! (1)
Mon Jul 09 18:50:44 BST 2007: Saving to: C:\Documents and Settings\trichards\.jbidwatcher\JBidWatch.cfg
 
Avatar Morgan Schweers Administrator 1,204 post(s)

Greetings,

It looks like something’s wrong with your domain name resolution. In that log file, it fails to find signin.ebay.com, my.ebay.com, and cgi.ebay.com. Since those are the primary hosts that JBidwatcher needs to talk to, I think something is wrong with your name resolution.

Are you going through a proxy, firewall, or anything like that? It looks like the JBidwatcher app (or Java) is not being allowed to do name lookups, or the name lookups aren’t returning any information for the DNS.

I’d very much like to know what was wrong, when you find out… I’d start with looking at any firewalls or proxies you are behind.

I wish I had a more definitive answer… :(

— Morgan Schweers, Cyber*FOX*!