Need to snipe at national ebay site

Subscribe to Need to snipe at national ebay site 13 post(s), 7 voice(s)

 
Avatar braindead_13 1 post

Hello,
Today, I encounteded a problem caused by the fact that JBidWatcher always uses the us or uk site for bidding / sniping:
I tried to open a case on ebay.de after having received a broken item that was sold as fully functional.
But ebay.de won’t let me open a case, because the item was sold on ebay.uk.
I will try to solve this case in another way, but for future cases, I would really like to have ebay.de accept my bought items to be ebay.de based.

 
Avatar Morgan Schweers Administrator 1,204 post(s)

Greetings,
I appreciate that, but it’s not something that I can do. I need to parse the return result from the sniping operation in order to determine what happened. There’s simply no way I’m going to figure out what all the language-based sites are saying in their return responses, and keep up with them as they change over time.

Plus, I’m not even able to create accounts on all the country-based sites, because of restrictions on address, credit cards, etc., which prevent me from opening an account, so I can’t even test on them.

I’m sorry you’re having a problem with a dispute, but this is just not something that’s going to change.

I have warning text on the eBay configuration page that reads: “Bidding is done on ebay.com or ebay.co.uk, not your local site.”

That’s about the best I can do.

— Morgan Schweers, CyberFOX!

 
Avatar Philip 34 post(s)

Hi Morgan

I have the same problem, but I am in the UK and assumed that I therefore used ebay.co.uk for all my bidding.

I just went to open a dispute and got a message saying that I had bought the item through the US site (and so cannot open a dispute on .co.uk). Is this the expected behaviour for a UK-based bidder?

 
Avatar zappram 290 post(s)

Well, logically, if you bought an item from a seller in the USA, then you are actually purchasing it from USA eBay site as that’s where the seller is from.

I sell to ebay members in other countries, and dispute if any will be from Paypal not from eBay such as when they have not receive a package in 3-4 weeks due to their custom office held up the package, etc. But even with buyers from Japan, when they file dispute, it ended up coming from Paypal, not from eBay.

So, you should consider filing your dispute from Paypal. Give that a try. I don’t think it has anything to do with JBW bidding from this or that site.

 
Avatar doomkrad 54 post(s)

Hi everybody.
I had the same situation, more than once, and the way of dealing with it was pretty straightforward: simply sign in on the eBay site the message was mentioning. On that particular page the dispute CAN be started successfully.
Hope this helps, have a nice time on eBay.
Valentin

 
Avatar Philip 34 post(s)

@zappram

What makes you think that a seller in the USA was involved??? At no point did I suggest this. This was a purchase from a UK-based seller by a UK-based buyer, conducted in UK currency, and so had no need to go anywhere near eBay.com.

Also, you need to realise that policies for return of items which are SNAD are very different between eBay and PayPal. If I had raised a PayPal dispute (rather than an eBay dispute), it would have had financial implications for me. You really do need to understand the differences between the 2 types of dispute before you offer misleading advice.

 
Avatar zappram 290 post(s)

Well, maybe I don’t really know the differences, but every time I wish to raise a dispute, I started from ebay and they eventually lead me to Paypal…. so I treat them the same as ebay owns Paypal. They may have different policies, but it’s what happened to me on ebay/paypal.

As for your transaction, then you weren’t very cleared when you first started it, so …. I did not know you were making all the transactions all among UK buyer/seller and you never searched out of ebay.UK, etc. But you assumed that everything you do is based and will only remain in UK. Maybe because ebay owns all ebay sites and they put things together at their convenience. It’s rather complicated and I just simply follow what ebay/paypal polices, and I frankly don’t like all of their policies, but that’s what we have for now.

I mostly deal with USA buyers/seller, but I do buy from other countries, and sometimes I don’t receive the items and I have to file dispute and it started from ebay and ended in Paypal (always) no matter which buyer/seller I am dealing with.

Non-Paying-Bidder is a different issue, as the dispute was never (paid), so Paypal is never involved with those, and ebay is the only place.

Someone should call ebay.UK and ask and make sure what’s going on there.

 
Avatar Seedy 3 post(s)

Hi

I’m having a very similar problem on UK ebay – I’m bidding on a house, so obviously a fair chunk of money is involved here! Basically, the current price is showing correctly as far as the figures are concerned but not the currency, ie instead of 20k pounds it’s showing as 20k dollars. What concerns me is that if I snipe in the last few seconds, can I be 100% sure that it’s going to do it correctly for X pounds and not X dollars? Obviously the difference in exchange rate between X pounds and X dollars can easily be enough to lose the auction! :(

Thanks.

 
Avatar Ivanovich 36 post(s)

What’s sent to eBay is only the numbers regardless if you use a sniping software or do it manually in your browser. The currency is fixed according to what eBay-site the auction is registered on and it is not possible for a bidder to change that.

So, yes you can be sure your bid will be in the correct currency.

Yours
Ivan

 
Avatar Seedy 3 post(s)

That’s what I figured. However, the auction’s on uk ebay, as are all the others I’m watching, but this is the only one showing in dollars – everything else shows in sterling. The current bid shows in Jbidwatcher as the correct figure but in dollars, which is obviously wrong as the auction’s in pounds anyway. I see what you mean by just the figure being sent but why this one’s in bucks beats me….

 
Avatar Ivanovich 36 post(s)

Is it payable by PayPal?

On eBay.com paypal is mandatory and all non-paypal auctions are non-searchable on ebay.com so that could very well be the reason that JBid gets confused. The same strange behaviour is seen on other snipers as well.

Yours
Ivan

 
Avatar Seedy 3 post(s)

Sorry, I’m either missing something here or not making myself very clear.

This auction isn’t on US ebay but only on the UK one; if I go through all the relevant listings on US ebay there’s no sign of it. However, if I look at the listing on UK ebay and then go into US ebay it appears in my “Recently Viewed” list at the correct dollar price (as per whatever exchange rate ebay uses!). So, it shows in the Recently Viewed list on US ebay at say 50k dollars, on UK ebay at 35k pounds but in Jbidwatcher at 35k dollars.

Paypal doesn’t permit property transactions, so it’s NOT payable by Paypal.

I haven’t seen this happen with previous versions of Jbidwatcher – but I’ve also never bid on property before, so maybe it was always there…..

 
Avatar Ivanovich 36 post(s)

JBidwatcher uses ebay.com when it asks for information about an item. Only when that item is not searchable on the US site does it go to ebay.co.uk. Non-paypal items are not searchable on ebay US because paypal is mandatory over there. eBay.co.uk (and all other european sites) have had numerous (a lot!) changes made in the last few months.

So an item that’s payable by paypal will always be found on ebay.com regardless of where in the world it is and it will be handled correctly by JBid.

An non-paypal item will not be found on ebay.com and then Jbid reverts to ebay.co.uk (those are the only two sites ever used by Jbid) and here is where the trouble starts – there has been so many changes in such a short time that Jbid hasn’t been able to keep up. You have to remember that Jbid is an american piece of software.

That’s why I asked about paypal. I see the same behaviour on eBay Germany where I do most of my business and it’s not only Jbid that’s having problems, the other snipers that I use also have glitches when it comes to non-paypal items. The only program that works fully on ebay.de is a german program (Biet-o-Matic) and that’s because it handles things in a totally different way.

Yours
Ivan